Responses to Hotel Reviews

 

Positive Reviews:

Review #1
We always love staying here during the off season! The rooms are quiet and always a great price. Also, the rooms are very large & have everything you need. Comfortable beds & pillows too! We will be back!

My Response:
We're honored by your continued loyalty to Ashley Inn and Suites! Our team is proud to have consistently delivered the comfortable, spacious, well-appointed accommodations and quiet atmosphere you've come to expect from us. We're happy that our affordable rates are an asset as well. Thanks so much for your warm praise and we look forward to seeing you again soon!

 

Review #2
My daughter, granddaughter and I planned a Florida getaway and quickly settled on the Sarasota/Siesta Key area. After researching a bit, we reserved our room at Tropical Beach Resorts in Siesta Key. It was perfect! We had a king-sized bed, and a sleeper sofa, bathroom, & kitchenette with a table. Everyone from housekeeping to registration was so friendly and accommodating. The gorgeous beach was close by, down a pretty walkway. Yoga on the beach (free) was relaxing, the free water, lemonade and coffee in the office was also a nice touch. The 2 pools were a relaxing haven when not on the beach and the grounds are well kept and beautiful. 
We decided that we may just have to make this our annual getaway spot. We loved it!!😊💕
We also took Uber to Sarasota one day to see Mote Marine Lab & Aquarium and the Ringling Museum (Don't miss this!!)
We'll be back. Thanks to all the lovely people at Tropical Beach Resorts in Siesta Key.(We'd recommend a meal nearby at The Fish Market as well)

My Response:
Your enthusiastic praise of Tropical Beach Resorts brightened our day! We're proud that our easy beach access, well-appointed accommodations, attentive assistance, and great amenities helped make your getaway to Siesta Key special. We hope you had a ball exploring Sarasota as well. Many thanks for your outstanding review and we look forward to seeing you again next year!

 

Review #3
We love staying at your hotel each time we visit this area. Thank you for your amazing service (by all staff)! We are tremendously grateful for your kindness and all you do to create an awesome customer experience every time.

My Response:
We loved reading your outstanding review of Country Inn & Suites by Radisson, Boise West, ID! Our team is proud that our exemplary service has earned your continued loyalty as a returning guest. It's also wonderful to hear that your visits have been consistently enjoyable. Many thanks for your warm compliments and we look forward to your return!

 

Review #4
Volvería por siempre. Excelente atención en general, muy cómodos las habitaciones, muy buenas camas y ropa de cama, buen servicio de habitación, desayuno muy práctico, inmejorable con la excelente atención de clara y su equipo. volveremos seguramente.

My Response:
TRANSLATION:
I would go back forever Excellent service in general, very comfortable rooms, very good beds and bedding, good room service, very practical breakfast, unbeatable with the excellent attention of Clara and her team. We will return surely.

RESPONSE:
It’s an honor to have earned your outstanding rating of Royale Parc Suites! We're thrilled that you enjoyed our comfortable accommodations and complimentary breakfast. Clara and the rest of our team were also proud to provide you with exemplary service. Many thanks for your kind praise and we look forward to your return.
Sincerely,
Wade D. Michael,
CHA, CMCA General Manager Royale Parc Suites

TRANSLATED RESPONSE:
Es un honor haber obtenido su calificación sobresaliente de Royale Parc Suites! Estamos encantados de que haya disfrutado de nuestros cómodos alojamientos y desayuno de cortesía. Clara y el resto de nuestro equipo también estaban orgullosos de brindarle un servicio ejemplar. Muchas gracias por su amable elogio y esperamos su regreso.
Sinceramente,
Wade D. Michael, CHA, CMCA
Gerente General Royale Parc Suites

 

Review #5.
Lovely hotel in a beautiful setting
A very warm welcome on arrival. Nice surprises of a few complimentary items in reception and a very comfortable room. Fantastic location near the beautiful beach. Very clean although perhaps a hazard in this area were some cockroaches in the room. Overall a very nice place.

My Response:
It's an honor to receive your outstanding rating of Tropical Beach Resorts! It was our pleasure to provide you with a warm greeting and complimentary treats. Our maintenance team will address the issue you mentioned. However, we're delighted that you otherwise enjoyed our spotless, comfortable accommodations and stunning Siesta Key beach location. Many thanks for your kind compliments and we hope you'll come back soon!

 

 

Negative Reviews:

Review #1
Run like your hair is on fire!
Spend $20-40 more and get peace of mind and a good night's sleep. This hotel is in dire need of updating, but more importantly, a deep cleaning. There isn't one positive thing that I can point out, except the location, maybe.

My Response:
We appreciate you expressing your concerns to us. Our team strives to keep our property clean and well-maintained, and we offer our heartfelt apology for failing to meet your expectations in those areas. Your feedback will aid us in improving upon that. Despite this, we're glad our location was convenient. Thank you for reaching out to us, and we hope you'll consider allowing us a chance to deliver a more satisfactory stay.


Review #2
We will not be staying here again and will not recommend.
The room was in terrible condition. The walls need repair. The bathroom was dirty on the floor and around the tub. We did not walk barefoot on the carpet - YUCK! There were cockroach like bugs in the room. The door to our room was hard to get in and out of. My girlfriend has had multiple back surgeries and she could not open the door on her own when we were checking out. In order to get the door to actually close you had to slam it. I do not recommend this hotel. It was filthy and definitely not worth the money.

My Response:
Thank you for coming to us with your concerns. First, we offer our heartfelt apology for accommodations that failed to meet your expectations. Your constructive feedback will enable us to improve the quality of our rooms. Our team is also scheduling a weekly pest control service. It's our hope the rest of your travels were nonetheless pleasant. We welcome your input and hope you'll consider allowing us an opportunity to make this up to you.


Review #3
Terrible customer service
Make sure no family member dies...you still won’t get a refund for not showing up. Excellent prices for the room and I was excited to go there however a family member died and I was unable to go to the motel. They will not refund money!! Horrible customer service. They don’t care.

My Response:
Thank you for expressing your concerns to us. We understand that you were looking forward to a reasonably priced stay here and regret that you had to change your plans. It was never our intention to appear uncaring during a difficult time, and we offer our heartfelt apology for that. Your comments will be shared with our team in order to better handle similar situations in the future. Should you have additional questions, please contact us directly. We appreciate your feedback and hope for another opportunity to make this up to you.


Review #4
No, No, No - Not this establishment
Roaches were coming out of the wall, onto the headboard. I slept at the bottom of the bed, then reserved another hotel room for my two day stay. I learned they had recently sprayed and the roaches were relocating to other areas. Not for me. So long, good bye!!

My Response:
Thank you for coming to us with your concerns. First, we offer our most heartfelt apology for any inconvenience caused by our recent spraying for pests. Our team is working to promptly address the situation. It saddens us to learn that this caused you to cut your stay short and seek other lodgings. We hope your travels were otherwise pleasant. Your input matters to us and we hope you'll consider allowing us an opportunity to make this up to you.

 

Review #5
Terrible!
+The closeness to NY city 
-The rooms on the website looks nothing like my room, too many guests, took 45 mins to deliver towels. Room service straightened the room the next night and never put new towels in. Extremely hot!

My Response:
Thank you for sharing your concerns with us. First, we sincerely apologize for aspects of your stay that fell short of meeting your expectations. Your comments will be discussed with our team in order to ensure more efficient service. It's never our intention to misrepresent our accommodations in any way and regret letting you down in that area. In honor of our hotel's 100th birthday, we're in the process of extensively renovating our property. Having said that, we're glad our location was convenient. We appreciate your feedback and if you're in the area again, we hope you'll consider a stay in our new Penn Plaza Collection rooms.